Terms and Conditions

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These Terms and Conditions (“Terms”) govern your use of our website ouzil.com (the “Website”) and any purchases made through it.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

Ouzil is a UK-based business providing fresh, farm-prepared dog food, treats, and related products.

• Only for lawful purposes
• In a way that does not harm, disrupt, or impair the Website or other users
• Without attempting to gain unauthorised access to systems or data

You must not:

• Distribute spam or malicious content
• Use the Website for fraudulent purposes
• Interfere with the operation or security of the Website

All content on this Website — including text, images, logos, graphics, and design — is owned by Ouzil or its licensors and is protected by copyright and trademark laws.

You may not:

• Copy, reproduce, or distribute content
• Modify or create derivative works
• Use any content for commercial purposes

without our prior written consent.

We aim to ensure all product descriptions, images, and pricing are accurate. However:

• Products may vary slightly due to natural ingredients
• We reserve the right to update or correct information at any time

All products are intended for pet consumption and should be used responsibly.

By placing an order, you agree that:

• All information provided is accurate
• You are authorised to use the payment method

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Correct pricing errors

We aim to deliver within stated timeframes, but delays may occur due to circumstances beyond our control.

Risk in the goods passes to you upon delivery.

Due to the nature of our products:

• Food items cannot be returned unless faulty or incorrect

If you receive a faulty or incorrect item:

• Contact us at info@ouzil.com within 7 days
• Provide details and photos where possible

If confirmed:

• We will offer a replacement

Our Website may include links to third-party websites.
We are not responsible for their content, policies, or practices.

The Website and its content are provided “as is” and “as available.”

We do not guarantee that:

• The Website will always be available
• It will be error-free or uninterrupted
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To the fullest extent permitted by law, Ouzil shall not be liable for:

• Indirect or consequential losses
• Loss of data, profit, or business

Nothing in these Terms limits liability where it would be unlawful to do so.

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the UK courts.

We may update these Terms from time to time.
Changes will be posted on this page.

By continuing to use the Website, you accept any updates.

If you have any questions, please contact:

info@ouzil.com