Welcome to Ouzil! We’re pleased to have you here and we appreciate your interest in Ouzil. Our website is dedicated to providing in-depth, helpful information about Ouzil Food products, general pet nutrition, and answers to common queries that pet owners might have.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the ouzil.com website (the “Service”) operated by “Ouzil“.
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the ouzil.com website (the “Service”) operated by “Ouzil“.
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
All content published on this website, including, but not limited to, written content, photographs, graphics, images, illustrations, marks, logos, sound or video clips, and Flash animation, are protected by our copyrights or trademarks or those of our partners.
You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content, software, materials, or Service in whole or in part.
All information provided as part of this website is intended to be informative and helpful. We expect that you will use the information responsibly.
You agree not to use the website in any way that is unlawful, or harms us, the entities we represent, our affiliates, service providers, or any customer; and you agree not to distribute or post spam, chain letters, pyramid schemes, or similar communications through this website.
Our Service may contain links to third-party web sites or services that are not owned or controlled by ouzil.com. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party web sites or services.
You further acknowledge and agree thatouzil.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.
Your use of Ouzil products and services is at your sole risk. The Service is provided “as is” and “as available.” We disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement.
Ouzil is not liable for damages, direct or consequential, resulting from your use of the website, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs, and expenses (including but not limited to attorney’s fees) arising from your violation of any third-party’s rights. You acknowledge that you have only a limited, non-exclusive, nontransferable license to use the website.
Because the website is not error or bug-free, you agree that you will use it carefully and avoid using it in ways which might result in any loss of your or any third party’s property or information.
These Terms shall be governed and construed in accordance with the laws of the UK, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact Information If you have any questions about these Terms, please contact us at info@ouzil.com
All of the accessories at Ouzil are refundable if they are returned within 30 days of the receipt. However, food items can’t be returned.
The items are refundable but they must be unworn and in a resalable condition with all tags attached and in original packaging.
If you want to return your item, then fill your return label and repack your goods in their original packaging. Then send your parcel to Ouzil and keep your postal proof safe until you get your refund. After the arrival of your parcel at the Ouzil, you will be notified via email and your refund will be made within two weeks according to your original payment method.
At Ouzil we offer a transparent returns policy if the product is 'just not for your pet. You can buy with confidence knowing that if you are unhappy with the item in any way we will refund or exchange the garment as long as it is returned un used and in its original condition within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning and products within 28 days unless otherwise stated.
HOW TO RETURN
If you believe an item is faulty, please contact the Holland Cooper customer service team via email at info"ouzil.com
In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Ouzil Ltd
Thorringtons Farm, Layer Marney, Colchester, Essex. United Kingdom
Ouzil Ltd Registered in England - Company Registration no: GB 108R 1905 | CPH no: 13 186 8101
Copyright © 2025 Ouzil - All Rights Reserved.